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Encountered issues when using our website? have confusions? need any help?

We've got you covered, please check out FAQ below. Contact us via Contact Us or send us your feedback via Feedback Page


  • I am having issues during login, how do i resolve it?
  • Sorry for the issue, please try clearing all cache and cookies of your browser and retry visiting the login page.


  • I am having issues during login via google/facebook, how do i resolve it?
  • Sorry for the issue, please try clearing all cache and cookies of your browser and retry visiting the login page.


  • In the listing page, I found that some maps are not loaded, they are grey out, why is it? How could I view the map?
  • Sorry for the inconvenience. If you saw the map area is a complete grey square and didn't see a map or any landscape, please check if you are in private/Incognito mode browser, the map will load once you disable private/Incognito mode and refresh the page. If the map appeared but just a grey landscape, then it means some server issue, please refresh the page to retry once, if the issue continues, please ignore this map for this time and continue to below more insider info, and report the issue via Contact Us, we will solve the issue as soon as possible to ensure you have a great experience with our website.


  • In the listing page, I found that some parts of the maps are not loaded, they are grey out or missing, why is it? How could I view all the parts of the map?
  • Sorry for the inconvenience. Usually this happens when our map server end failed sending the data or the browser have cache issues for this data. Please try clearing all caches of the browser or use another browser, and retry visiting the page.


  • In the listing page, I found that some parts of the maps have colored area when i initially used it, but in afterwards visits for different addresses, the expected colored area is not shown, why is it? How could I view the colored area of the map for different addresses?
  • Sorry for the inconvenience. Usually this happens when our map server end failed sending the data or the browser have cache issues for this data. Please try clearing all caches of the browser or use another browser, and retry visiting the page.


  • The website looks strange and when I make browser window smaller, then the head menu bar is gone, why is it and how to fix?
  • Sorry for the inconvenience, we are actively working on making it better, please try making the browser window larger and wider, then the menu bar should be appearing again.


  • How to clear cache, cookies of browser?
  • You may google it or visit here


  • I've been using this website for an hour, and my compute becomes hot and cpu is running high, why is it? How could I reduce the cpu usage?
  • Sorry for the issue, it is a known issue as our website loads many graphic maps which cost lots of cpu and memory, for this issue, please try clearing caches of the browser or restart the browser to unload the caches, and the issue will go away.


  • The website looks strange when I visit via mobile web, why is it?
  • Sorry for the inconvenience, we are actively working on bringing our service to mobile web, and trying to make sure we serve our customers well on mobile web.





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